Contact

Customer Service

Our team is here to help you from Monday to Friday, 10:00 AM – 6:00 PM (MYT).

We’re closed on weekends and public holidays.

Have a question or need assistance?

We’re just a message away! Reach us on WhatsApp during our service hours and we’ll be happy to assist you.

Order & Return Inquiries

We’ve made it easy for you to request a return or exchange through your account. Just follow these simple steps using our self-serve return.

Read our refund policy for more information.

Reaching Us

For all inquiries, reach us by filling up the below form. We aim to respond within 1–2 business days.

Frequently asked questions (FAQ)

We specialize in plus-size clothing and proudly offer sizes that fit real curves. Each product page includes a size chart to help you find your perfect fit.

All our pieces are designed and hand-made by us. They are ready-made in small batches to ensure quality and attention to detail.

We use 100% cotton for breathable, all-day comfort. Our fabrics are also non-color bleeding, making them easy to care for and long-lasting.

We’ve made it easy for you to request a return or exchange through your account. Just follow these simple steps:

Step 1: Log in to Your Account

Click on the Account icon (usually at the top right)
Log in using your email and OTP

If you checked out as a guest, login using the same email used during your purchase.

Step 2: Go to Your Order History

Once logged in, go to ‘My Orders’
Find the order you’d like to return or exchange

Step 3: Request a Return

Click on the Return Request or ‘Request Return’ button
Select the item(s) you want to return
Choose your reason for return
Add any notes or photos (optional but helpful)

Step 4: Wait for Approval

Our team will review your request within 1–3 business days
Once approved, you’ll receive return instructions via email

Step 5: Ship It Back

Ship the item(s) to the return address provided
Use a trackable courier service (e.g. PosLaju, J&T, GDEX)
Email your tracking number and order number to: hello@welarge.com

Note: Only one return or exchange per order is allowed. Additional requests won’t be processed.

If your chosen size or style is unavailable, you can exchange it for another product of equal or higher value. For higher-priced items, we’ll send an invoice for the difference before shipping.

Orders are processed within 48 hours
Shipped out within 3 business days
Delivery time depends on your location. See our Shipping Policy for full info.

Yes! Subscribe to our newsletter and get 5% off your first order, plus early access to new arrivals and exclusive offers. We also offer on-going promotions, stay tune to our store to check out the latest offers.